The Procrastinator!

Procrastinating on success

Feeling Overwhelmed

“I don’t know where to start  ” she said as she dropped her head onto the desk, feeling overwhelmed and discouraged. “just start a blog, get a website, do a product review” She mumbled under her breath starring at the floor as she used the desk as her personal massager, swaying her head side to side. ” Its not that easy! ” she whispered to herself. “I don’t know how to do a blog, i’ve never done one before, let alone a website! Do I need a privacy policy on my blog or website, where would I get my images, what would I call my blog! ughhh !” she lifted her head off the desk , and blankly starred at her computer screen.  All of these questions were whirling through her head, as she Rubbed her temples trying to relieve her headache probably caused by all of the overwhelming information she was trying to absorb. She dragged her feet toward the living room and plopped onto the couch. Ouch! She yelled sliding her hand under her, trying to find what had stabbed her left butt cheek. Of course her sons plastic sword was wedged between the cushions .  “I thought I told him to put this toy AWAY!” she screeched as she pulled the sword out from under her and dropped it onto the floor.

My best friends Google and YouTube!

This was me! discouraged, baffled, overwhelmed with info I didn’t know what to do with. But even though I felt as though all odds where against me, I refused to give up. Instead I used my best friends ; Google and YouTube ! I searched for hours, trying to find “how to” videos for everything I had questions about. I tried to find other blogs or websites that could  inspire me or give me and idea of what my blog/website should or could look like. What I realized the most was that I was thinking too far ahead about EVERYTHING I had to do. Instead of taking it one step at a time, and only deal with certain issues once I had arrived at that point. This helped tremendously.

MOTIVATIONAL quote

Internet Marketing IS Possible!

I am still facing obstacles, as I believe anyone who truly wants to succeed in this genre of work will encounter, at some point or another. Especially if they are clueless about certain aspects of Internet Marketing. This only means we have to start at a lower level, by this I mean, we have to do a little more prodding and probing , research and article reading…and that’s fine, If you are anything like me you have this intense desire to be successful yesterday! But in time (a very short time ) we realize patience is not only an asset but a must. Exclude the desire to prove yourself to whomever it is that’s in your life, and instead,  prove to yourself, that THIS is POSSIBLE!

STAYING ENCOURAGED!

Staying Encouraged Can Be Hard!

But none the less, we have to keep on keeping on!   Nothing, worth having, has ever been attained without hard work. Yes I said it HARD WORK!  Because in order to be successful in Online Marketing, it will take hard work

word of the day : Defeatist :P

One thing that is unfortunately prevalent in Sales , in general, is a defeatist attitude!  de·feat·ism  (d-ftzm)

n.

Acceptance of or resignation to the prospect of defeat. de·featist adj. & n.

A Piece Of Advice

So one piece of advice I would give you on that is;  GUARD YOUR THOUGHTS!  Always be aware of your thoughts, and first and foremost don’t accept all of them! Cast those negative thoughts OUT!   They will drag you down faster then quicksand believe that! 

Dont Give Up!

This will take time, so be patient. If you get confused or frustrated that means you need to take a step back and just breathe ...relax,  even go do something else to get your mind of you problem, I know it sounds nuts to walk away form your problem per say, but it helps clear your mind an reduce any stress you may be having. And I am only suggesting a temporary break of course! lol

Seek Helpful Resources

Wherever you can get them, get’em! Helpful resources that is. Whether it be on Google Search, Youtube,  a forum , a friend or somebodies blog. Dont be afraid or too proud to ask for help, or suggestions etc..

Quote Of The Day:

encouraging quote

Well with that said …GO GET’EM!!  WHOOOHOOOOO!!!!!


 

Making Money And Happy Customers

Keeping Customers Happy While Still Making Money

In a world where so many people are willing to do anything to get to the top, or be successful, it can be tempting at times to want to take shortcuts to success. However keep in mind, that it is much more gratifying knowing that you are helping people, even ashappy customers you are profiting. What you throw out into the world will definitely come back to you, so you want to make sure you do good to others;  Basically “Do unto others as you would like them to do unto you“. I believe is a no Brain-er !   Without further ado let me give you the top 5 tips to keeping your customers happy while still making a profit.

  1. Have integrity
  2. Short response delay
  3. Honesty
  4. Offer quality products and/or services
  5. Be patient with your customers  

Have Integrity

As previously stated in my intro , it is important to keep in mind that karma IS real. Even if it takes years for that karma to take effect don’t get it twisted, it will take effect at some point in your life, so  make sure its GOOD karma! Its better to work harder to attain your goals, than trying to take shortcuts, which may have you trying to step on others to get there. Avoid the temptation AT ALL COSTS. You will be happy you took the high road.

Short Response Delay

Once you have your product and/or service that you are providing, make sure to be attentive to your customers needs before , during AND after they purchase your product/service. If your customer base is growing too fast to keep up, consider hiring customer service representatives or an assistant to keep track of customers needs. There may also be practical and useful software that can cater to this growing customer base as well. If you leave your customers waiting too long for a response they may give you a bad review or choose not to be a returning customer. They may also discourage friends or potential future customers from purchasing from you. Word of mouth travels far and fast. Don’t ruin the potential for positive feed back and word of mouth from your customers. A happy customer equals, consistent and ongoing revenue. Don’t mess it up!

Honesty

So I am sure you have heard the saying ” Honesty is the best policy” Well its very true. Misleading your potential customers to your website , just to find out its not at all what they were expecting. Or worse promoting one thing on your website and delivering another, is a big no no. It all comes down to having a good reputation. Especially if you are looking for longevity in your business. What you promote must be what you deliver. Be honest about the price, and what you are providing. If it is a service, be upfront about the price without attaching some surprise fee at the end of their purchase. Then you will weed out bad or misdirected traffic.

Offer quality products and/or services

Products that are flimsy or do not do what they are “supposed” to, does not help your business at all. The better the product (in all aspects) the happier the customer. Take the time to produce quality products, therefore pay attention to detail, be active in the production of your product if you are not the one creating it personally, then take the time to ensure quality assurance. Give it a good presentation (nice packaging) If for any reason your product does not live up to its promise do not be cheap when it comes to refunds. Better to loose a sale and make a happy customer then to loose both. I would suggest sending them an improved version of the product for free, hence insuring a good reputation and positive word of mouth.

When Offering Services

If you are offering a service, make sure to provide excellent service and reasonable prices. I understand that services can mean a lot of manual labor , but if you are not willing to put in the time and effort to produce positive results, you may want to rethink continuing to offer that service at all. It is a commitment you made when promoting your service. Make sure you follow through on what you say you will do. And do it 100%. If you have hired employees to carry out the service offered, make sure your employees are clear about your standards you have for the service they will be executing. And stand firm on your policies. It is also important to pay attention to detail in regards to the service you are providing, making sure nothing is left undone. Put love into what you do. The quality of your work will not be missed. It is effort and work, but at the end of the day well worth it for your business!

Be patient with your customers

When going into a career that involves communicating with other people, having excellent communication skills is a must! And along with having communication skills is patience , one who lacks patience must have difficulty accepting others opinions at times; especially if it is about your product or service. Be open minded and except the criticism because that is what will help you improve your service/product . Allow your customer to feel comfortable expressing their concerns or questions.

satisfied customer

satisfied customer

Patience plays a huge role when dealing with disgruntled customers , pointing fingers or being defensive is not the route to take when speaking with a customer that is clearly not happy. Take pride in being able to turn your unhappy customer into a happy customer,  with the resolution and direction you took to satisfy them.

Dealing With Unhappy Customers

I understand that an unhappy customer can often throw insults, yell and scream, and you don’t have to put up with the abuse , but try to calm them down. If this does not work. calmly explain to them that there cannot be a resolution to the problem if they continue to scream and throw insults, and then try to explain that they will need to calm down if they want help or assistance. If that does not work then, explain that you will have to hang up the phone, and let them know you want to help them, and that screaming is not going to get the issue resolved . And offer them to call back when they are able to express themselves in a clear and calmer manner.

Remember The Goal

Regardless of how insulting the customer may be, remember the goal of the call is to convert the unhappy customer into a satisfied one, which will in turn be beneficial for your company.  If you can remember this while dealing with angry customers then patience will be the result. And I guarantee you will manage to calm the customer down in doing so.